FAQ

You can contact us at any time via contact form:

https://holy-land-jewelry.com/contact

Via email:

contact@holy-land-jewelry.com

 

Back to Index

Gold-filled jewelry is jewelry composed of a solid layer of gold mechanically bonded to a brass. The layer of gold on gold-filled items is 5 to 10 times thicker than that produced by regular gold plating, and 15 to 25 times thicker than that produced by gold electroplate.

Back to Index

Vermeil is sterling silver that has been gold-plated. Our vermeil is plated with 14K gold. The difference between vermeil, and gold-filled, is in the thickness of the gold and the base metal used. In vermeil, the base is sterling silver.

Back to Index

Gemstones:

Avoid direct contact with water (salt or fresh), excessive perspiration, and chemicals such as chlorine, perfumes, detergents, and lotions. They should simply be wiped gently with a moist cloth.

General tips for gold vermeil and gold filled jewelry:

Store your jewelry separately so it doesn’t scratch other jewelry.
The best way to store in a dry airtight container,
Always last on, first off – Jewelry should only be put on after washing and applying any makeup, hair spray, gels, lotions or perfume.
Try to protect any jewelry from harsh chemicals, extreme temperatures and sunlight.
Avoid wearing any jewelry when swimming. The chlorine and sea salt can cause damage to various gemstones and metals.

Back to Index

Please contact us to get further details.

Back to Index

Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

Back to Index

We gladly accept returns and exchanges
Contact us within: 14 days of delivery
Ship items back within: 30 days of delivery
Conditions of return:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Back to Index

We accept payment via PayPal, you do not need to have a PAYPAL account in order to pay and you can use any of your credit cards.
At checkout, after you have been directed to the PayPal page, simply click on “Don’t have a PayPal account”. From there it’s simple to checkout with your credit card. We keep your payment information secure, we never receive your credit card information.

Back to Index

We ship worldwide. All packages are sent by registered mail from Israel post and comes with a tracking number. You should track your item from your public Post Office’s website. All jewelry items will come in a jewelry box ready to give as a gift.
Production time is between 3-5 business days from order.
Standard Shipping – approx 10-16 business days.
FedEx Express – 3-5 business days. During the busy holidays season the post all over the world works slower and therefore It is highly recommended to upgrade your shipping method to FedEx.

 

Back to Index